June 26, 2017

Is your PSO modern?


Professional services is changing. Is your professional services organization (PSO) keeping up? The Technology Services Industry Association (TSIA) has dubbed the new business model as a shift from B2B to B4B (business-for-business). Under this new umbrella, we’re seeing client demands increase, delivery models change, and technology continue to evolve—all of which are speeding up the [...]

Professional services: A game of hopscotch


The cloud and subscription-based technology has really changed things for the tech industry—particularly professional services. Embedded professional services organizations (PSO) are having to reinvent how they engage with customers throughout the lifecycle. What once was a straightforward product sell and product-attach services model is forcing PSOs to morph and mature service level offerings. According to [...]

Professional services: The light at the end of the tunnel


Since the economic crisis in 2008, professional services has been in state of recovery—with some years not looking so great. Even up until 2013, many industries were still recovering and PS wasn’t an exception. Growth rate for professional services organizations (PSOs) were flat-lining at a meager 5%. It looks like that is turning around. According [...]

The state of professional services: Where do you stand?


Technology Services Industry Association (TSIA) and Changepoint recently released a joint white paper, The State of Professional Services Today, painting a pretty vivid picture of professional services (PS) in 2016. The truth is the landscape is shifting. And pretty rapidly, too. The straightforward delivery of services where Client X pays for service and PSO delivers has [...]

Technology Services World 2014 – A Recap

The TSIA Technology Services World Conference took place last week in Las Vegas and for those of you who couldn’t be there I’m sorry to say you missed a good one. Fantastic keynotes and countless informative and educational sessions tailored to five different services disciplines. In addition, there were several outstanding networking events and over 40 [...]

TSW Santa Clara is a Wrap But Here’s a Replay of the Live Twitterview


Whew! Everyone has just returned from another successful TSW event. The last few days have been a whirlwind of activities and conversations. Like always, it was great to meet up with customers and start new dialogues with conference attendees. But instead of saying goodbye to the Santa Clara event, we want to share some of [...]

Drop By & See Us At TSW Santa Clara


There’s only a few days to go before the TSW Santa Clara conference kicks into high gear and we want to make sure that you know about all the sessions where you can hear from our Changepoint experts. We are really excited to have Temoor Saeed from Patheon present “From C-suite to Practitioner: Patheon Leverages [...]

Make your voice heard. Participate in this year’s Global Services Technology Survey.

TSIA 2014 Technology Adoption & Spending Study

TSIA is looking for services organizations to take 15 mins. to complete this year’s Global Services Technology Survey. The survey is one of a kind providing data for adoption, planned spending and satisfaction across 24 categories of technology used by service organizations in the Americas, Europe, the Middle East and Asia Pacific. The report lets [...]

A Big “Thank You” From the Changepoint Team!

Compuware Changepoint Team at TSW 2012

Another great TSIA event is already behind us.  On behalf of the Changepoint team, it was great to connect with customers and to connect with many new people as well. Services Transformation is such an all-encompassing topic which is weighing heavily on the minds of all attendees and it was interesting to hear your stories [...]

Technology Services World starts next week! Compuware Changepoint Panel Features NCR, Vertafore and Compuware Services Professionals to Explore Topic of Services Transformation

We’re really excited to be returning to TSIA’s Technology Services World as a platinum sponsor. This year’s conference theme is  Services Transformation, exploring the rate and drivers of change impacting the technology services business today. We’ll be exploring the topic of services transformation ourselves at the conference during a panel presentation, taking place on October [...]