May 25, 2017

Preparing Customers for a Great Customer Care Experience (Part 2)

In my last blog entry, I talked about how our customers are supported directly by our field Solution Delivery Group (SDG). This team is responsible for installing and configuring Changepoint enterprise software, training users, applying best business practices, and helping customers launch Changepoint into production. Only after the customer has been running Changepoint smoothly in [...]

Preparing Customers for a Great Customer Care Experience

tree-in-hands

Managing customer expectations may be considered one of the most critical elements of Customer Technical Support. This is why our Customer Care team takes extra steps to ensure our customers have the best possible experience when using our enterprise software product. Setting these expectations begin very early in the customer lifecycle, when the software architects [...]

Changepoint Technical Support and Client Management – Teamwork that Drives Continuous Value for Existing Customers

Last week I took my car in for service; a pretty standard thing for any car owner to do.  I dealt with the service manager (aka the maintenance guy) and decided to wait as it was to be a short service.  The service manager’s role was solely to service my vehicle. He was busy enough [...]