July 28, 2017

Customer Support Desk (Part 2): Request Management


In my last blog entry, I introduced Changepoint as a strong option to automate Support Desk operations. The key decision criteria were summarized. Customers have the option to execute Changepoint on premise or SaaS. Beginning with Request Management, I will describe how these key Changepoint Support Desk elements are used by Support teams to manage [...]

Introduction to Requests

Part 17 – Introduction to Requests The request management functionality allows you to create, process and monitor requests related to the products and services that your organization provides to its customers. Read the “Advantages of e-Learning” article. Read more on Changepoint e-Learning. According to trainingworld.com, e-Learning can enhance information retention 25-60% over traditional classroom training. [...]