July 26, 2017

The Great Services Revolution


In a recent report from PwC, ‘How the services sector is rebalancing Britain’s economy’, there is positive news for the professional services market. The report states that “the rebalancing of the UK economy appears to be taking place primarily within the services sector”, so the power is really in the hands of our professional service [...]

PSA Heaven/Spreadsheet Hell – The Choice Is Yours

Secrets from Smart Services Leaders

Automation plays a critical role in the performance of any services organization with regard to financial performance, customer satisfaction and overall contribution to your organization. While companies normally do not line up to incur additional costs, our latest infographic shares some data points around the cost of “no action”. Sure you can continue to manage [...]

Infographic: How Professional Services Automation Can Transform Your Company


While infographics have been around for millennia in the form of charts and maps, their popularity has skyrocketed in the advent of the internet and especially social media. Infographics are a great way for companies to share the value of its products and services with their audience. Today, we would like to share our first [...]

Visibility into KPIs Key to PSO’s Success


Leading technology companies recognize the importance of their professional service organizations as a key differentiator in the marketplace as well as a notable contributor to company revenues. However, traditional service streams are constantly challenged by price and margin pressures. The key to addressing these challenges is visibility and access to timely data through a single, [...]

ASU’s W.P. Carey School of Business Helps Companies Make the Strategic Shift from Products to Services

W.P. Carey School of Business

We’ve devoted several articles in this blog to the topic of services-led business transformation, looking at market leaders who have adopted this strategy, and key business drivers behind this trend.  Arizona State University’s W.P. Carey School of Business has significant expertise in the area of transforming product-focused organizations to services-led growth, providing hands-on research advice [...]

Compuware Unlocks Power of Big Data for Changepoint Customers

Executive Dashboard

Today we announced a major partnership to deliver powerful out-of-the-box business analytics within Changepoint. The solution will provide our Services and IT customers with access to advanced business analytics for smarter decision-making. Customers will be able to sort and manage vast quantities of data and access this information on various devices including tablets; and then [...]

Revenue, Risk, Repeatability. CFOs Tell Us What They Need to Improve Transparency Into Revenue-Generating Projects

CFO Revenue Generation

CFOs, financial executives and comptrollers are becoming increasingly involved in the technology decision making process, and no where is this more apparent than in the professional services automation space – which has up until now been a bit of a “black box” for the finance team.  With revenue recognition rules changing, CFOs need to improve [...]

Ericsson Invests in Services with Acquisition of IT Services Capabilities of France’s Devoteam Telecom & Media operation

Ericsson Invests in Services

We have talked before in this blog about the economic power of a service-led strategy, and profiled a number of companies – Dell, Xerox and Ricoh to name a few – who have invested heavily in services as a value driver and differentiator.  It looks as if Swedish equipment manufacturer Ericsson is the latest global [...]

Compuware Changepoint SVP and GM Lori Ellsworth Speaks Out On Spreadsheet Madness in UK’s CRN

Take less heat in spreadsheet hell

Spreadsheets are marvelous, powerful things. They can manage everything from a complex corporate financial budget to your annual holiday greeting card mailing list.  But when does an organization have too much of a good thing?  In this by-lined article entitled “Take less heat in spreadsheet hell,” in the UK’s CRN, Compuware Changepoint SVP and GM [...]