June 23, 2017

Professional services: A game of hopscotch


The cloud and subscription-based technology has really changed things for the tech industry—particularly professional services. Embedded professional services organizations (PSO) are having to reinvent how they engage with customers throughout the lifecycle. What once was a straightforward product sell and product-attach services model is forcing PSOs to morph and mature service level offerings. According to [...]

Professional services: The light at the end of the tunnel


Since the economic crisis in 2008, professional services has been in state of recovery—with some years not looking so great. Even up until 2013, many industries were still recovering and PS wasn’t an exception. Growth rate for professional services organizations (PSOs) were flat-lining at a meager 5%. It looks like that is turning around. According [...]

The state of professional services: Where do you stand?


Technology Services Industry Association (TSIA) and Changepoint recently released a joint white paper, The State of Professional Services Today, painting a pretty vivid picture of professional services (PS) in 2016. The truth is the landscape is shifting. And pretty rapidly, too. The straightforward delivery of services where Client X pays for service and PSO delivers has [...]

Proof is in the Pudding – Japanese IT firms join Dell, Xerox who are investing heavily in services


We have talked before in this blog about the economic power of a service-led strategy, and profiled a number of companies – Dell, Xerox, Ricoh and Ericsson to name a few – who have invested heavily in services as a value driver and differentiator. It now looks as if Japanese IT firms are the latest [...]

2013 – A Tough Year for PS Organizations. Will 2014 Bring More of the Same?


There is no doubt about it – 2013 was a tough year for Professional Services Organizations, or so concludes SPI Research which just published the 2014 Professional Services Maturity Benchmark report. Despite an improving economy, technology professional services providers said that all major metrics including bill rates, utilization and revenue per consultant fell. So too [...]

Utilization – How is Your Firm Stacking Up?

Utilization is a key performance metric for any services-based business, showing how much of a firm’s capacity is being spent on revenue-producing work. But ever wonder how your firm is stacking up against the broader playing field? According to the PSVillage Benchmark, 27% of PSOs surveyed aim for 1920 billable hours a year, followed closely [...]

How Efficiently Are You Managing Your Resources?


The way a professional services organization manages and deploys its resources can have a significant impact on the business and its bottom line. Yet, according to a recent survey of industry professionals by PSVillage, more than 40% of PSOs surveyed (of all sizes) still operate their business without the benefit of an automated management system. [...]

ASU’s W.P. Carey School of Business Helps Companies Make the Strategic Shift from Products to Services

W.P. Carey School of Business

We’ve devoted several articles in this blog to the topic of services-led business transformation, looking at market leaders who have adopted this strategy, and key business drivers behind this trend.  Arizona State University’s W.P. Carey School of Business has significant expertise in the area of transforming product-focused organizations to services-led growth, providing hands-on research advice [...]

Compuware Changepoint to Sponsor Technology Services World

We’re excited to once again sponsor the Technology Services Industry Association’s Technology Services World (TSW), taking place in Silicon Valley May 7-9th.  The event offers an unrivalled opportunity for peer to peer networking and idea sharing and its not to be missed.  We’ll have lots more to say about the event in the coming weeks [...]

Seeking Growth Strategies for Professional Services Organizations? Changepoint & SPI Research’s Service Performance Insights e-Book Has the Answers

Last year, we teamed with SPI Research and consultants David Hofferberth and Jeanne Ulrich to produce an e-book, entitled “Building Lasting Value: Growth Strategies for Professional Services Organizations. This rich, informative read, leveraging findings from SPI Research’s 2011 PS Maturity Benchmark study, provides services executives with valuable and practical insight into: The emergence of services [...]