May 25, 2017

eLearning: Changepoint PSA & Resource Management: Demand Items

Part 55 – Changepoint PSA Resource Management & Demand Items Changepoint PSA’s resource management functionality tracks the demand for resources from a variety of system entities. In this lesson you will learn about demand from Projected resources in Engagements Opportunities, Request demand records, Project team records, Task assignments, and resource Calendar entries. To learn more [...]

Changepoint Resource Management: The Resource Leveling Feature

Part 54 – Changepoint Resource Management: The Resource Leveling Feature Resource leveling in Changepoint is an optional feature that affects how the effort for task assignments is distributed over its duration. To learn more about resource management features in Changepoint, or how Changepoint can provide your organization with actionable insight for optimal business agility and [...]

The elephant in the room: The “consumption gap”

Technology. It’s everywhere. Technology is being used to transform how people live, connect, and do business. It’s a commodity that can be bought and sold—the ubiquity of which is changing how IT services and sales are being conducted. Traditionally in sales and services—particularly in IT—the supplier has had all the power. There was a demand [...]

How to tell if you’re in the market for a new PSA solution

PSA-BG_excerpt_am-in-market_DIAGRAM

Business moves at the speed of light, it seems. And, if business is good, customer demands keep pouring in. That’s great! But not if you’re professional services organization (PSO) isn’t equipped to manage the demand. More often than not, being able to do a great job and fulfill engagements comes down to the tools we [...]

The state of professional services: Where do you stand?

state-of-ps_image_social

Technology Services Industry Association (TSIA) and Changepoint recently released a joint white paper, The State of Professional Services Today, painting a pretty vivid picture of professional services (PS) in 2016. The truth is the landscape is shifting. And pretty rapidly, too. The straightforward delivery of services where Client X pays for service and PSO delivers has [...]

Project Kickoff: Ensuring Your Project Starts Off on the Right Foot

kickoff

Written by: Brad Egeland When you think of project kickoff, what comes to mind first? Starting a fresh project where everything is right with the world? A new beginning with a new client who is excited and ready to work with you on the path to a successful end solution? A fresh start with zero [...]

Keste Boosts Bottom Line Using Changepoint Professional Services Automation (PSA)

keste-logo_thumb

The business problem Keste, an award-winning global software solutions and advisory firm that helps companies around the world solve complex business processes and achieve demonstrative success in their industries, faced a common industry challenge—rapid growth. While this is always a welcome issue, it can often be hard to manage without the right solutions in place. [...]

Changepoint Unleashes the Power of the Budget Today

Wow! It’s September 30th and here we are announcing the launch of Changepoint 2014. But before I take a moment to brag about our latest major product launch, I want to brag about all of the great people involved in bringing this to market. Behind the scenes our Development and Product Management teams have been [...]

The Great Services Revolution

Price-Waterhouse-Coopers

In a recent report from PwC, ‘How the services sector is rebalancing Britain’s economy’, there is positive news for the professional services market. The report states that “the rebalancing of the UK economy appears to be taking place primarily within the services sector”, so the power is really in the hands of our professional service [...]

Customer Support Desk (Part 2): Request Management

blog-pic1

In my last blog entry, I introduced Changepoint as a strong option to automate Support Desk operations. The key decision criteria were summarized. Customers have the option to execute Changepoint on premise or SaaS. Beginning with Request Management, I will describe how these key Changepoint Support Desk elements are used by Support teams to manage [...]