May 27, 2017

Keste Boosts Bottom Line Using Changepoint Professional Services Automation (PSA)

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The business problem Keste, an award-winning global software solutions and advisory firm that helps companies around the world solve complex business processes and achieve demonstrative success in their industries, faced a common industry challenge—rapid growth. While this is always a welcome issue, it can often be hard to manage without the right solutions in place. [...]

IT and the PSO – Cost Center or Source of Efficiency?

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IT can be a significant cost area for a growing professional services organization (PSO). A recent research survey by IDG indicates the average 100 person services organization can spend upward of $1.5 million on IT services, technologies and staffing. But just as IT can be a big cost center, it can also lead the way [...]

Invoicing Best Practices and the Professional Services Organization

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In a 2012 study of more than 180 organizations, industry research firm Aberdeen Group explored how best in class companies are improving both the internal and external facets of their financial operations. The research showed that best in class companies were: 46% more likely to have a centralized invoice management processes 38% more likely to [...]

2013 – A Tough Year for PS Organizations. Will 2014 Bring More of the Same?

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There is no doubt about it – 2013 was a tough year for Professional Services Organizations, or so concludes SPI Research which just published the 2014 Professional Services Maturity Benchmark report. Despite an improving economy, technology professional services providers said that all major metrics including bill rates, utilization and revenue per consultant fell. So too [...]

ASU’s W.P. Carey School of Business Helps Companies Make the Strategic Shift from Products to Services

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We’ve devoted several articles in this blog to the topic of services-led business transformation, looking at market leaders who have adopted this strategy, and key business drivers behind this trend.  Arizona State University’s W.P. Carey School of Business has significant expertise in the area of transforming product-focused organizations to services-led growth, providing hands-on research advice [...]

New Book by TSIA Takes a Look at New Business Models and the Way Services Purchasing is Changing in the Tech Sector

Don’t Miss Our Upcoming Webinar on this Topic! “Consumption Economics” is a new book by TSIA CEO JB Wood, TSIA Executive Director Thomas Lah and co-author Todd Hewlin that takes a look at the changing pattern of technology purchasing. The book promises to help technology companies re-imagine how they build, price, and sell products in [...]

Changepoint Customer Novabase Realizes Financial Returns and ROI by Leaving Manual Process and Record Keeping Behind

Are outdated business processes getting in the way of your business growth? Are you dependent on manual record keeping?  Are you finding that your team is working in reactive mode?   It’s a story we hear all the time in our customer engagements.  But let me assure you there is help available. Novabase, one of Portugal’s [...]