July 28, 2017

This is Why You Should Respond to Customer Satisfaction Surveys


There are many reasons why we do not respond to surveys. Based on anecdotal information I have collected from people who have responded to surveys about service, I have heard: Survey responses fall on deaf ears, or no actions are taken to remediate perceived flaws. Survey fatigue. I have already responded to this survey several [...]

Some Thoughts on 2012′s Global Changepoint User Group

The 2012 Global Changepoint User Group event is designed to bring those who utilize Changepoint together in an environment optimal for knowledge sharing. Participants can learn from each other, hear from experts and network with the people around them. The information gained can deliver cost and time savings and improve processes no matter what your [...]