July 26, 2017

Professional services: Ch-ch-ch-ch-changes

Ok, David Bowie wasn’t talking about technology evolution and professional services in his hit song, “Changes.” BUT, there’s an undercurrent to the song’s lyrics that hits a little too close to home with professional services today.

The biggest congruency? The chorus:

Turn and face the strange/
Just gonna have to be a different man/
Time may change me/
But I can’t trace time”

The evolution of technology is disrupting traditional professional services. Client demands are higher than ever and those demands are calling for new delivery methods, new levels of service offerings, and new supplier-client relationships.

Trends like X-as-a-Service (XaaS), Internet of Things (IoT), mobile solutions, and business analytics are probing PSOs to offer ongoing services to clients that often require different payment methods and a new way of business for traditional PSOs.

Are your teams ready to “face the strange”—the unchartered waters that lie ahead? Not only are professional services teams going to have to learn to accommodate new client demands, there’s also a level of adjustment that will have to happen internally. In some cases, it’ll have to do with redefining the payment cycle and resource allocation, and in others it’ll have to do with implementing its own digital transformations in order to better serve clients—using new technology to deliver new engagements

So, is your PSO ready? Want to double check? Learn more about the shifting landscape in What’s Hot in Professional Services: Key Trends Affecting Your PSO.   080816_PSA-trends-customer-asks_WP_emailheader

About Greg Davidson

Greg has more than 25 years of experience in the information technology industry, encompassing software support, development, presales, professional services, and product management. In addition to his 14 years with Changepoint, he has held various leadership positions in different market verticals within the IT area including health, educational, and print and electronic media industries.

Greg joined Changepoint in 2000 in the Professional Services division to help garner a larger and growing customer base by providing best practice implementation consulting. Through the next four plus years Greg helped large global customers harness the Changepoint capabilities to help drive adoption and ensure innovation and positive return on investment to their business.

With 10+ years in Product Management, Greg is responsible and has ownership for the Changepoint product which include new and existing Customer, Marketing, and Analyst engagements. Greg’s interactions with both potential as well as existing customers are an important component in establishing, managing and executing on strategy for the overall success of Changepoint.