March 26, 2017

Is your PSO modern?

072016_PSA-B4B_whitepaper_email-headerProfessional services is changing. Is your professional services organization (PSO) keeping up?

The Technology Services Industry Association (TSIA) has dubbed the new business model as a shift from B2B to B4B (business-for-business). Under this new umbrella, we’re seeing client demands increase, delivery models change, and technology continue to evolve—all of which are speeding up the pace of business.

In order to keep up and stay competitive, PSOs need the right technology to support the engagement lifecycle. One of the key tools is a professional services automation (PSA) solution that meets the needs of your organization. With the right tool, you can:

  • Improve customer focus
  • Bridge the consumption gap
  • Mature service offers
  • Deliver business outcomes

There’s so much that goes into the success of your professional services teams—particularly in a B4B environment. Understanding the lay of the land and how PSA can help is the first step. Are you ready?

About Greg Davidson

Greg has more than 25 years of experience in the information technology industry, encompassing software support, development, presales, professional services, and product management. In addition to his 14 years with Changepoint, he has held various leadership positions in different market verticals within the IT area including health, educational, and print and electronic media industries.

Greg joined Changepoint in 2000 in the Professional Services division to help garner a larger and growing customer base by providing best practice implementation consulting. Through the next four plus years Greg helped large global customers harness the Changepoint capabilities to help drive adoption and ensure innovation and positive return on investment to their business.

With 10+ years in Product Management, Greg is responsible and has ownership for the Changepoint product which include new and existing Customer, Marketing, and Analyst engagements. Greg’s interactions with both potential as well as existing customers are an important component in establishing, managing and executing on strategy for the overall success of Changepoint.