May 25, 2017

Keeping project resourcing on track: How to avoid derailment

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It takes a lot to pull off a number of projects simultaneously: the right resources, a great plan, and most importantly a team with the right expertise. Some variables can be managed with the right planning, but team members leaving midway through projects can throw a spanner in the works. Just recently, the UK’s highest […]

eLearning: Changepoint PSA & Resource Management: Demand Items

Part 55 – Changepoint PSA Resource Management & Demand Items Changepoint PSA’s resource management functionality tracks the demand for resources from a variety of system entities. In this lesson you will learn about demand from Projected resources in Engagements Opportunities, Request demand records, Project team records, Task assignments, and resource Calendar entries. To learn more […]

Changepoint Resource Management: The Resource Leveling Feature

Part 54 – Changepoint Resource Management: The Resource Leveling Feature Resource leveling in Changepoint is an optional feature that affects how the effort for task assignments is distributed over its duration. To learn more about resource management features in Changepoint, or how Changepoint can provide your organization with actionable insight for optimal business agility and […]

Professional services: Ch-ch-ch-ch-changes

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Ok, David Bowie wasn’t talking about technology evolution and professional services in his hit song, “Changes.” BUT, there’s an undercurrent to the song’s lyrics that hits a little too close to home with professional services today. The biggest congruency? The chorus: “Ch-ch-ch-ch-changes/ Turn and face the strange/ Ch-ch-changes/ Just gonna have to be a different […]

Is your PSO modern?

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Professional services is changing. Is your professional services organization (PSO) keeping up? The Technology Services Industry Association (TSIA) has dubbed the new business model as a shift from B2B to B4B (business-for-business). Under this new umbrella, we’re seeing client demands increase, delivery models change, and technology continue to evolve—all of which are speeding up the […]

Professional services: A game of hopscotch

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The cloud and subscription-based technology has really changed things for the tech industry—particularly professional services. Embedded professional services organizations (PSO) are having to reinvent how they engage with customers throughout the lifecycle. What once was a straightforward product sell and product-attach services model is forcing PSOs to morph and mature service level offerings. According to […]

Approaching digital transformation: The fuel for success

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Digital transformation efforts continue to reshape our industry—literally and figuratively. Our customers have been eager to understand more about digital transformations; with a number of businesses planning to digitally transform this year, it is vital that these massive IT projects are managed effectively. This isn’t a process to be undertaken lightly, of course, digital transformations require […]

The elephant in the room: The “consumption gap”

Technology. It’s everywhere. Technology is being used to transform how people live, connect, and do business. It’s a commodity that can be bought and sold—the ubiquity of which is changing how IT services and sales are being conducted. Traditionally in sales and services—particularly in IT—the supplier has had all the power. There was a demand […]

5 steps to improved task management

This article isn’t going to focus on any one task management solution. What works best for you, your project, your project customer, your project team and your overall collaboration and reporting needs is for you to figure out and decide. But what I can and will discuss here is my own thoughts on five key […]

How to tell if you’re in the market for a new PSA solution

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Business moves at the speed of light, it seems. And, if business is good, customer demands keep pouring in. That’s great! But not if you’re professional services organization (PSO) isn’t equipped to manage the demand. More often than not, being able to do a great job and fulfill engagements comes down to the tools we […]