March 24, 2017

Some Thoughts on 2012′s Global Changepoint User Group

The 2012 Global Changepoint User Group event is designed to bring those who utilize Changepoint together in an environment optimal for knowledge sharing. Participants can learn from each other, hear from experts and network with the people around them. The information gained can deliver cost and time savings and improve processes no matter what your […]

Understanding Vendor Specific Objectives Evidence (VSOE) and its Impact on the Services Industry

The acronym VSOE (which stands for vendor specific objectives evidence) represents 4 little letters that hold the potential to drive services, sales and financial professionals in the technology industry crazy. VSOE represents a significant change in accounting standards, and the way rules are interpreted, and for those of us in the professional services industry – […]

Coming Soon – Changepoint 2012

We’re very excited to announce that the next generation of Changepoint will be launched soon. Changepoint 2012, on schedule for general release at the end of July, is focused on driving widespread adoption among global technology services teams, with major new enhancements in the areas of user experience, e-learning, and support for the services lifecycle. […]

Great Service Matters

There’s an age-old saying that you can’t manage what you don’t measure.  Nothing can be closer to the truth as it is for Customer Support. Customers rarely call your support center to tell you everything is working well and that they are happy with your product or service. Customer support surveys are certainly a good […]

The Return of the SLA

According to Computerworld, 2011 was the year of the return to Service Level Agreements (SLA).  The argument is as follows. As companies move to Cloud computing, and increasing reliance on third party services, IT departments need to improve existing SLAs and new SLAs that ensure a consistently high level and quality of support and services […]

Realizing the Promise of Value

The road of enterprise software is too often littered with stories of failed or abandoned implementations, disenchanted customers, and frustrated executives who never realize true return on investment. Much of this dissatisfaction stems from a customer’s inability to realize the promised value from their software purchase. The causes of unrealized value are many.  Sometimes, implementations […]

Changepoint Technical Support and Client Management – Teamwork that Drives Continuous Value for Existing Customers

Last week I took my car in for service; a pretty standard thing for any car owner to do.  I dealt with the service manager (aka the maintenance guy) and decided to wait as it was to be a short service.  The service manager’s role was solely to service my vehicle. He was busy enough […]

See Us at Microsoft Convergence 2012

Changepoint’s North American team is heading to Houston, Texas, where they will be exhibiting at Microsoft Convergence 2012, taking place March 18-21.  We will be showcasing Changepoint’s use of Microsoft’s Silverlight technology, which has allows us to improve the scalability and performance of key features of our solution such as our Project Worksheet and our […]

IT Services a Top Job Creator Says Inc. Magazine

Are you a private business and growing fast? Inc. Magazine wants to give you…ink.  The magazine is now accepting applications for the 2012 Inc. 500, a prestigious listing of the fastest growing private businesses in America.  The 2011 Inc. 500, published in September, listed IT services as 4th among the top ten job creating industries, indicating […]

Visit Our Compuware Changepoint Team at the Following European Tradeshow Events

The spring tradeshow season is upon us and our Compuware Changepoint team is hitting the road for several upcoming events. March 15 and 16th we’ll be in Berlin, Germany showcasing our Changepoint PSA solution at TSIA’s Technology Services Europe.  TSE 2012’s theme this year is “Future-Proofing Your European Services Business,” and will focus on strategies […]