March 25, 2017

Canada Health Infoway Wins PMI’s 2013 PMO of the Year Award

Canada-Health-Infoway-logo

Congratulations to long-time Changepoint customer, Canada Health Infoway (CHI) who won the 2013 PMO of the Year Award from the Project Management Institute yesterday. The honor was given to CHI because of the positive and clear impact that their PMO has had on an organization’s strategic goals and business results. Canada Health Infoway is an […]

Seven Attributes of an Extraordinary Support Analyst (Part 2)

In my previous blog entry I highlighted four of the seven attributes of Extraordinary Support Analysts. Those are organized and disciplined; active listening; focus on one thing at a time; and feel the pain. The following completes the portfolio of attributes of an Extraordinary Support Analyst. 5.  Communicate with Clarity, Confidence and Credibility Average Support […]

Seven Attributes of an Extraordinary Support Analyst (Part 1)

Changepoint Customer Service

For a number of years, I have had the good fortune to work with some of the finest Customer Support professionals serving the software manufacturing industry. Combining my experience of managing a global Support organization with several years of managing North American Technical Sales Support teams has offered the opportunity to observe what I have […]

CPUG Communities Active Around the Globe

Recently, Compuware Changepoint hosted a regional Changepoint User Group (CPUG) event, held at Hitachi Data Systems in Santa Clara, California. Subject Matter Experts Greg Davidson and Tom Raper were joined by 24 Changepoint customers eager to learn how fellow users were taking advantage of the many features and functionalities of Changepoint. They were also looking […]

In a word, what does Customer Service mean?

Changepoint Customer Service & Client Support

I recently directed this question to our global technical support team. The question came out of the blue and was intentionally ambiguous in order to be thought provoking. It worked. The team was eager to share what Customer Service meant to them and replied with great explanations about their passion for service, and the value […]

Changepoint 2012 Now Available

We’re excited to let you know that our latest release, Changepoint 2012 is now available! This release continues our vision, realized through our established solution roadmap, to make Changepoint the most powerful, yet most intuitive PSA solution on the market today. We’re particularly excited with this 2012 release, which includes a top to bottom redesign […]

CPUG: 5 Reasons to Attend

Here are 5 reasons why you should attend CPUG: Meet other Changepoint customers. The 2010 Global CPUG event had representation from about 60 companies. Most were senior level: CIOs, VPs, directors, PMO, project managers and operations managers. Meet other customers who use Changepoint in a similar way to your organization. Attend training courses led by Changepoint […]

Why Our Customers Attend the CPUG Conference

What does a Changepoint customer get out attending the CPUG conference? The Compuware Changepoint resources interact with the CPUG members in several ways. We conduct webcasts on various topics via the CPUG site.  We attend and present at regional CPUG meetings. And we attend and present at the Global CPUG events.  The feedback I always […]

Stories from CPUG: Slalom LLC

[Guest post] When I heard Compuware Changepoint was planning another Global CPUG event I thought it was very exciting news! I know my company and myself were very hopeful that this event would happen again. I’ve attended the last 3 global events (Orlando, Las Vegas and Detroit) and each one has been better than the […]

Stories from CPUG: Canada Health Infoway

[Guest post] I attended the last CPUG global event in Orlando and it was such a great experience that I am looking forward to attending the next one!   When my organization (Canada Health Infoway) started using Changepoint, I became responsible for providing end user support, reporting and expanding Changepoint through new workflows and configurable […]